Items are missing from my order

First, please check your shipping confirmation emails: orders with several items often ship in separate packages with different tracking numbers, so the missing item may still be on its way.

If every package has arrived and something is still missing, contact us within 30 days from the delivery date or 45 days from the order date, whichever comes first with your order number and photos of the items you received, the package and the full shipping label. We will ship the missing item(s) to you free of charge or refund that part of your order.