Why do I see two charges on my statement?

First, check your inbox for order confirmation emails. If you received two confirmations with different order numbers, two orders were placed. Contact us right away with the order number you want cancelled and we will cancel and refund it (within the 2-hour cancellation window).

If you received only one confirmation, you have not been charged twice. The second line on your statement is a temporary authorization hold: when a payment is attempted, your bank reserves the amount, and if the first attempt failed or was retried the hold can show next to the real charge. Holds disappear automatically within a few business days (up to 30 days for some banks); only the real charge remains.

Still see two settled charges after a week? Contact us with a screenshot of your statement (hide your card number) and we will sort it out.