My tracking number isn’t working

Created by Customer Service Support, Modified on Fri, 9 Oct at 3:06 AM by Customer Service Support

A tracking number that shows no results usually means the carrier has not scanned the package yet. Please allow 3–5 business days after your shipping confirmation email for the first scan to appear, then check again on Track Your Order.

Also make sure you copied the full tracking number without spaces. International packages may show more detail on the destination carrier’s website once they arrive in your country.

If there is still no information 7 days after your shipping email, contact us with your order number and we will check with the carrier.

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select at least one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article