Why isn’t my discount code working?

If your code is rejected or the total does not change, one of these is usually the reason:

• Typo: codes are case-sensitive. Copy and paste it without spaces.
• Already used: most codes work once per customer.
• Expired: every promotion has an end date.
• Not eligible: the code may be limited to certain products or collections, to a minimum order value, or to the email address it was sent to.
• Another discount is active: only one code can be used per order, and codes cannot be combined with automatic sale prices unless the promotion says so.

If you have checked all of the above and the code still does not work, contact us before placing your order with the code and a screenshot of your cart, and we will check it for you.